Thurlow Nunn Covid-19 Update | Thurlow Nunn

Coronavirus Update

I would like to take the opportunity to update all our customers, stake holders and suppliers on Thurlow Nunn’s position regarding the current COVID-19 pandemic. We are a family-owned business founded in 1875 which values it’s staff, customers and the local community beyond anything else.


Therefore following the announcement by our Prime Minister on the 23rd of March, we have taken the decision to temporarily close all our showrooms from Tuesday 24th and the aftersales facilities will effectively close from Wednesday March 25th 2020.

Temporary Closures

Whilst we are closing all our sites, we will be here to support you. So should you wish to contact our aftersales department, have a vehicle on order with our sales teams, or you have an enquiry on a stock vehicle, we are here to help.

In addition, we recognise this is an incredibly challenging time for key workers, and we will endeavour to support key workers mobility throughout our temporary closure.

To give you the best possible support we have created three new dedicated mailboxes.These have been created to take the pressure off our digital teams at this critical time and allow us to deal with your enquiries in a systematic and timely manner.

Can we ask that you contact us as follows:

We hope you will understand our current position. It is vital we support the Government in their effort to curb the spread of this awful disease whilst caring for our teams and you, our valued customer.

Please stay safe


Kind regards

James R Thurlow
Chairman

FAQ

Q: What do I do if I have a booking with the aftersales department for a MOT or repair
A: All appointments will be reviewed and re-appointed at a later date, after April 14th. Please expect a call from a member of our team. Please note the DVSA have opted to extend all MOT’s due after the 30th of March by six months until further notice, you do not need to do anything to extend your vehicle’s MOT, your vehicle will be automatically given a 6-month MOT exemption by the DVSA. However, you must keep your vehicle safe to drive.

Q: What to do if your service and/or MOT is due in April or May?
A: Please click here to make an online booking and our team will email you to confirm we have received your booking and supply any additional information required. Alternatively you can email servicesupport@thurlownunn.co.uk


Q: If you have a vehicle on order and are awaiting delivery
A: Our sales teams are working hard to have your car delivered before the end of March. Please expect a call from our sales team.

Q: If you are looking for a new vehicle

A: If you have seen a vehicle on our online portals and you require more information then please contact salessupport@thurlownunn.co.uk, where someone in our digital team will assist you.

Q: "I've tried contacting you on Facebook, Twitter and Instagram and you haven't replied?"

A: Our social media team is out of the office, following the Government safety guidelines. For us to be able to manage and reply to the amount of enquiries we are receiving during these unprecedented times we have create 3 dedicated email addresses which you must use if you require any assistance during our temporary closure. Please use these to contact us and we will reply to you as soon as is possible.