Refine Search & SortCOMPLAINT RESOLUTION - ALTERNATIVE DISPUTE RESOLUTION (ADR)
As a family business with a proud 150-year history, we are absolutely committed to delivering the very best customer experience. We're pleased to share that in 2024, we were ranked as the top-performing retailer in the country for customer satisfaction.*
However, with the complexity of modern motor vehicles, unfortunately things may occasionally not go to plan. When that happens, our Alternative Dispute Resolution (ADR) process is here to help. We are committed to resolving any concerns you may have as quickly and efficiently as possible.
If you have a complaint, please follow our complaint handling procedure by submitting your details through our online form below.
Our team will review your complaint and work with you to find a fair resolution.
*In 2024, our eight Vauxhall service operations received 4,220 responses to the independent manufacturer satisfaction surveys sent after workshop visits. Our customers awarded us an outstanding Net Promoter Score (NPS) of 90%, ranking us as the best-performing dealer group in the country
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