Know Your Right’s if You’ve Had an Accident!
Did you know that following an accident it is your legal right to have your vehicle repaired anywhere of your choice? Your insurance company may “recommend” a repairer but they may only be doing so to try and get the repairs completed at the lowest possible price without caring about the quality of the repair and parts. This also means you may not receive the best customer service possible.
It is also important to note that your insurers “recommended” repairers may not have BSI Kitemark approval and they may not use genuine parts. All insurance companies are governed by the FCA and are obliged to “treat customers fairly”. You are not required to use your insurers selected repair centre and you do not need two estimates.
Thurlow Nunn have 3 dedicated and approved accident repair centres to support you. If you have any questions, or need advice, our service teams are on hand and available to support you. Simply select the branch appropriate for you below and you’ll be able to submit an enquiry.