Trainee Aftersales Advisor | Thurlow Nunn

We are currently recruiting a Trainee Aftersales Advisor for our Norwich branch to advise customers in relation to their vehicles’ parts needs, update customers on parts ordered as well as assisting the Service department with job card preparation and appointment confirmation calls.

The Trainee Aftersales Advisor will provide exceptional customer service, answering any questions regarding technical problems, warranties, services and repairs. You will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer.

Working closely with the Aftersales Manager and Technicians, the Trainee Aftersales Advisor will demonstrate high levels of professionalism at all times to ensure a positive experience whilst maintaining customer retention. Previous experience of working in Parts or Service would be advantageous however full training will be given.

As a trainee you will receive on the job training to learn all aspects of the role as well as attending manufacturer training courses.

We are looking for the following…

  • Experience of delivering exceptional customer service
  • Excellent interpersonal skills with the ability to build relationships
  • Strong organisational skills and an eye for detail
  • Competence in Microsoft packages
  • Flexibility to work long hours including weekends on a rota basis
  • A full driving licence

Company benefits

  • 30 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Free access to health and wellbeing support services
  • Free refreshments

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

In return we offer the opportunity of a competitive salary + bonus.

If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:

Ref: TAA - NHR 140521

Working Hours Mon to Fri 8.30am to 5.30pm, alternate Saturdays
Location Norwich
Salary Competitive + bonus scheme
Benefits • 30 days annual leave (including bank holidays) • Life assurance • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Free access to health and wellbeing support services
Closing Date 14/05/2021

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