Aftersales Advisor | Thurlow Nunn

We have an exciting opportunity at our Diss branch for an Aftersales Advisor working with both Service and Parts. You will advise customers in relation to their vehicles’ service and repair and parts needs, handling all enquiries and ensuring all issues are resolved in a timely manner.

The Aftersales Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.

You will be required to work at our Beccles branch 1-2 days per week to provide assistance to their Service department.

We are looking for the following…

  • Previous experience of working in a Parts department
  • Experience of delivering exceptional customer service
  • Excellent interpersonal skills with the ability to build strong relationships
  • Good organisational skills with an eye for detail
  • Competence in Microsoft packages
  • Flexibility to work long hours including weekends on a rota basis

Company benefits

  • A competitive salary
  • Monthly bonus scheme
  • 30 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Free access to health and wellbeing support services
  • Free refreshments

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:

Ref: AA-DISS 221020

Working Hours 47.25 hours per week, Monday to Friday 8.00am to 6.00pm, alt Saturdays 8:00am - 12.30pm
Location Diss
Salary Competitive + bonus scheme
Benefits • 30 days annual leave (including bank holidays) • Life assurance • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Free access to health and wellbeing support services
Closing Date 22/10/2020

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