Thurlow Nunn Covid-19 Update | Thurlow Nunn

We are available online to support you with your motoring needs in these difficult times

Thurlow Nunn are still here to help you!

Although our showrooms are temporarily closed, you can still contact our dedicated team using the appropriate email address for your enquiry listed below. We are available to handle any new or used car enquiries, we are able to transact safely with you online, we can advise you on future service, MOT's and repair work at our garages and we are offering support for the brilliant NHS staff and key workers. Further to this, as an essential service, we will continue to complete repairs and MOTs should you need to use your vehicle for the limited reasons outlined for leaving your home.

We would like to reassure all customers that our phone lines are still open, although we are experiencing high call volumes and a limited resource so please bear with us while we do our best to handle the situation. Don't forget, we are also available online via our live chat until 10PM and we have created three new dedicated mailboxes. These have been created to take the pressure off our digital teams at this critical time and allows us to deal with your enquiries in a systematic and timely manner.

Can we ask that you contact us as follows:

For key worker enquiries please contact us via keyworkersupport@thurlownunn.co.uk

For sales enquiries please contact us via salessupport@thurlownunn.co.uk

For service and parts enquiries please contact servicesupport@thurlownunn.co.uk

SERVICING, MOT AND ESSENTIAL MAINTENANCE UPDATE

We are in the process of gradually opening a selection of our dealerships to offer essential maintenance, servicing and MOT's. If you need a service, MOT, repairs or any essential maintenance work on your vehicle, or if you have any questions, click below to find out more, including the measures we are taking to ensure customer and colleague saftey.

SERVICING, MOT & ESSENTIAL MAINTENANCE

NHS, ESSENTIAL USERS AND KEY WORKERS

Firstly, thank you! The work you are doing is incredible and we realise just how challenging this must be for you all. We want you to know that, whatever your motoring needs, we're here to help. We recognise the importance of keeping our NHS colleges and other essential users, such as emergency services and carers, safely on the roads. If you have any technical queries of concerns, please use our dedicated email address keyworkersupport@thurlownunn.co.uk

We will support you regardless of the age, make or model of your vehicle! We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.

A message from James Thurlow, Chairman of Thurlow Nunn

At THURLOW NUNN, the health and well-being of our customers and colleagues is our number one priority. THURLOW NUNN will continue to respond to the latest guidance and advice from the World Health Organisation and UK Government with everyone’s health and well-being our primary concern.

Our intention is to fully support the Government efforts to control the spread of the virus. In order to comply with the latest ‘Stay Alert > Control the Virus > Save Lives’ policy our physical showrooms will remain temporarily closed for the moment. However, to ensure we can reopen safely when Government guidance allows, we have introduced a number of protective measures to safeguard the well-being of our customers.

Our sales team are available remotely to assist with the purchase of a new or used vehicle or answer any questions you may have.

In addition, we are also contacting all customers that are currently awaiting delivery of a new or used vehicle, to discuss and agree in advance appropriate and compliant delivery arrangements, including free home delivery or new click and collect options.

Many of our workshops remain open at a reduced level to cover the essential requirements laid out by Government. This includes MOT, roadside recovery and breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, supplying a loan car if required.

Whilst our physical showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles on thurlownunn.co.uk. On our website, you can browse our complete vehicle range at leisure, configure and personalise your car, have your part exchange valued and even arrange the finance, before placing a final order online. We are now also able to offer safe and secure home delivery and click and collect options in accordance with the UK Government’s defined social distancing & COVID-19 guidelines and protocols.

As the country moves into this next phase in the fight against COVID-19, we ask for your patience while we work to continue to support you our customers.

Thank you,

James R Thurlow

Chairman

Thurlow Nunn

FAQ

Q: What to do if your service and/or MOT is due?
A: Please click here to make an online booking and our team will email you to confirm we have received your booking and supply any additional information required. Alternatively you can email servicesupport@thurlownunn.co.uk


Q: What do I do if I have a vehicle on order and are awaiting delivery?
A: As our showrooms are currently closed until further notice, we are sadly unable to release vehicles for delivery at the moment, but please be assured that all our vehicles are stored safely in the meantime. As soon as we get the green light we will be contacting customers to make delivery as quickly as possible. As always, vehicle deliveries will be by appointment only and this will assist us in operating within our social distancing policies. However, for additional reassurance there will be the option of home delivery; please ask your sales executive when they contact you if you would prefer us to bring your new vehicle to you.

Q: If you are looking for a new vehicle
A: Our sales teams will be available to help you either by telephone, email or live chat as usual. If you’ve seen a vehicle you really like the look of, you can take advantage of our online reservation service. If you require more information then please contact salessupport@thurlownunn.co.uk, where someone in our digital team will assist you.


Q: "I've tried contacting you on Facebook, Twitter and Instagram and you haven't replied?"
A: Our social media team is out of the office, following the Government safety guidelines. For us to be able to manage and reply to the amount of enquiries we are receiving during these unprecedented times we have create 3 dedicated emailaddresses which are monitored daily, we are also available to help online by live chat until 10pm.