Although our showrooms are temporarily closed, you can still contact our dedicated team using the appropriate email address for your enquiry listed below. We are available to handle any new or used car enquiries, we are able to transact safely with you online, we can advise you on future service, MOT's and repair work at our garages and we are offering support for the brilliant NHS staff and key workers. Further to this, as an essential service, we will continue to complete repairs and MOTs should you need to use your vehicle for the limited reasons outlined for leaving your home.
We would like to reassure all customers that our phone lines are still open, although we are experiencing high call volumes and a limited resource so please bear with us while we do our best to handle the situation. Don't forget, we are also available online via our live chat until 10PM and we have created three new dedicated mailboxes. These have been created to take the pressure off our digital teams at this critical time and allows us to deal with your enquiries in a systematic and timely manner.
Can we ask that you contact us as follows:
We are in the process of gradually opening a selection of our dealerships to offer essential maintenance, servicing and MOT's. If you need a service, MOT, repairs or any essential maintenance work on your vehicle, or if you have any questions, click below to find out more, including the measures we are taking to ensure customer and colleague saftey.
Firstly, thank you! The work you are doing is incredible and we realise just how challenging this must be for you all. We want you to know that, whatever your motoring needs, we're here to help. We recognise the importance of keeping our NHS colleges and other essential users, such as emergency services and carers, safely on the roads. If you have any technical queries of concerns, please use our dedicated email address firstname.lastname@example.org
We will support you regardless of the age, make or model of your vehicle! We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.
I would like to take the opportunity to update all our customers, stake holders and suppliers on Thurlow Nunn’s position regarding the current COVID-19 pandemic. We are a family-owned business founded in 1875 which values it’s staff, customers and the local community beyond anything else.
Therefore following the announcement by our Prime Minister on the 23rd of March, we have taken the decision to temporarily close all our showrooms.
Whilst we are closing all our sites, we will be here to support you. So should you wish to contact our aftersales department, have a vehicle on order with our sales teams, or you have an enquiry on a stock vehicle, we are here to help.
In addition, we recognise this is an incredibly challenging time for key workers, and we will endeavor to support key workers mobility throughout our temporary closure.
We hope you will understand our current position. It is vital we support the Government in their effort to curb the spread of this awful disease whilst caring for our teams and you, our valued customer.
Please stay safe
James R Thurlow
Q: What do I do if I have a booking with the aftersales department for a MOT or repair?
A: All appointments will be reviewed and re-appointed at a later date. Please expect a call from a member of our team. Please note the DVSA have opted to extend all MOT’s due after the 30th of March by six months until further notice, you do not need to do anything to extend your vehicle’s MOT, your vehicle will be automatically given a 6-month MOT exemption by the DVSA. However, you must keep your vehicle safe to drive.
Q: What to do if your service and/or MOT is due?
A: Please click here to make an online booking and our team will email you to confirm we have received your booking and supply any additional information required. Alternatively you can email email@example.com
Q: What do I do if I have a vehicle on order and are awaiting delivery?
A: As our showrooms are currently closed until further notice, we are sadly unable to release vehicles for delivery at the moment, but please be assured that all our vehicles are stored safely in the meantime. As soon as we get the green light we will be contacting customers to make delivery as quickly as possible. As always, vehicle deliveries will be by appointment only and this will assist us in operating within our social distancing policies. However, for additional reassurance there will be the option of home delivery; please ask your sales executive when they contact you if you would prefer us to bring your new vehicle to you.
Q: If you are looking for a new vehicle
A: Our sales teams will be available to help you either by telephone, email or live chat as usual. If you’ve seen a vehicle you really like the look of, you can take advantage of our online reservation service. If you require more information then please contact firstname.lastname@example.org, where someone in our digital team will assist you.
Q: "I've tried contacting you on Facebook, Twitter and Instagram and you haven't replied?"
A: Our social media team is out of the office, following the Government safety guidelines. For us to be able to manage and reply to the amount of enquiries we are receiving during these unprecedented times we have create 3 dedicated email addresses which are monitored daily, we are also available to help online by live chat until 10pm.