SERVICING AND ESSENTIAL MAINTENANCE UPDATE

The Government have confirmed the classification of garages as essential and we recognise that many of you require your vehicles to be safe for essential journeys. That is why we are now in a position where we can safely begin the process of gradually re-opening a selection of our branches. There will be robust safety measures enforced and only a skeleton staff working. So far, our priority has been assisting NHS and key workers and emergency services, but we are happy to now be in a position to safely offer an after-sales solution to you, our highly valued customer.

To organise an appointment, we ask that you contact our dedicated team via email or telephone, this ensures that we can monitor and allow a safe number of colleagues and customers in our dealerships at any time. If you require assistance with your vehicle, need an update on your booking or wish to make a booking, or if you have any questions about your vehicles, please use the contact details below.

Call us on 01603 203 050

Email us on servicesupport@thurlownunn.co.uk

A member of our team will be able to discuss your vehicle requirements and booking.

If you have a query directly relating to a booking, please email us on: bookings@thurlownunn.co.uk

If you are a key worker who needs support, please email us on: keyworkersupport@thurlownunn.co.uk

SAFETY MEASURES

We have put a number of safety measures in place and have others in the process of being installed to ensure that the gradual reopening of our dealerships for essential maintenance is as safe and comfortable for you and our colleagues as it possibly can be.

• Gloves will be worn by our teams and disinfection will be carried out as and when it is appropriate

• We will endeavor to conduct the majority of our business via telephone and/or email including your invoice to avoid the need to print and pass paperwork. We would be grateful if payment is made by Credit/Debit card or bank transfer wherever possible

• It is paramount we all observe the 2 metre distancing guidelines and as such our premises have now been adjusted to enable this to occur. Please stick to the walkways, distancing markers and keys/documentation drop off points to maintain a contactless process.

• For all our safety, we have put in place additional cleaning regimes and the use of PPE

• There are sanitiser products for customers to use

• Your vehicle will be sanitised by our staff on all the usual contact points to reduce the likelihood of spread

• In the process of installing perspex screens as ad additional safety barrier for you and our colleagues

We are constantly reviewing the situation and taking guidance from both the Government and the Motor Industry to ensure our actions are in line with the latest recommendations and best practice. Garages have been classed as an essential service and we recognise the importance of keeping your vehicle safely maintained, many of you rely on your vehicle for essential journeys such as collecting prescriptions, shopping and helping vulnerable people.

FAQ

Q: What do I do if I have a booking with the aftersales department for a MOT or repair?
A: All appointments will be reviewed and re-appointed at a later date. Please expect to be contacted by a member of our team. Please note the DVSA have opted to extend all MOT’s due after the 30th of March by six months until further notice, you do not need to do anything to extend your vehicle’s MOT, your vehicle will be automatically given a 6-month MOT exemption by the DVSA. For the latest guidance from the DVSA please visit www.gov.uk for their latest Coronavirus Update. In recognition of COVID-19 Vauxhall have extended all service windows by 3 month or 1,800 miles, therefore providing you service your vehicle within 3 months or 1,800 miles of your service due date, this will not invalidate any manufacturer warranties. Your vehicle may present an oil life message close to when your service is due, this is a warning light only and your vehicle is still safe to drive. However, you must keep your vehicle roadworthy and safe to drive.

Q: My Thurlow Nunn RAC cover will expire before I can get my vehicle serviced with you?
A: We recognise at this time it is vitally important our customers have the peace of mind our RAC cover provides. Therefore, if you have taken advantage of our comprehensive RAC cover when you had your last service completed with us, and your cover was due to renew since the 25th of March 2020. In the event of a breakdown please contact the RAC via the normal number 0333 202 1861. Our partners the RAC will provide the required support as per your normal policy and will then charge you directly for the recovery. Please then bring your invoice along with you on your next service and Thurlow Nunn will deduct the cost of recovery off your next service, up to a maximum value of £100. If you are a Vauxhall owner and also a member of NHS staff experiencing a vehicle breakdown and do not have roadside recovery, please call Vauxhall Assistance on 0800 197 2049 and quote “NHS Key Worker” for free roadside assistance.