Telesales Advisor/Bookings Agent | Thurlow Nunn

We are currently recruiting a Telesales Advisor/Bookings Agent to join our successful Customer Contact Centre team in Norwich. You will be responsible for dealing with outbound calls, prospecting existing Thurlow Nunn customers to book customer MOT’s, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in accordance with service department lead times.

Reporting to the Customer Contact Centre Team Leader, you will ensure accurate records are maintained by regularly cleansing and updating the customer database. You will promote relevant products and services to customers, maximising revenue generating opportunities, whilst delivering a positive customer experience at all times.

We are looking for the following…

  • Strong Telesales skills
  • Experience of delivering exceptional customer service
  • Process driven and be able to deliver a consistent service to our customers at all times.
  • Excellent communication skills with the ability to build strong relationships
  • A team player with the enthusiasm to succeed
  • Tenacity
  • A flexible ‘can do’ attitude
  • Competence in Microsoft Packages

In return we offer a competitive salary + commission

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

If you feel you can meet the challenge of this exciting and rewarding role, please apply below

Ref: TAB - NHR 240220

Working Hours 40 hours per week, Monday to Friday, 8.00am to 5.00pm
Location Hall Road, Norwich
Salary Competitive + commission
Closing Date 24/02/2020

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