Trainee Aftersales Advisor | Thurlow Nunn

We are currently recruiting a Trainee Aftersales Advisor for our Wisbech branch to advise customers in relation to their vehicles’ parts, service, and repair needs.

The Aftersales Advisor will provide exceptional customer service, answering any questions regarding technical problems, warranties, services and repairs. You will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer.

Working closely with the Service Manager and Technicians, the Aftersales Advisors will demonstrate high levels of professionalism at all times to ensure a positive experience whilst maintaining customer retention.

As a trainee we will put you through the Vauxhall Apprentice Training programme to learn all aspects of the role and you will gain a recognised qualification after 18 months.

We are looking for the following…

  • Experience of delivering exceptional customer service
  • Excellent interpersonal skills with the ability to build relationships
  • Strong organisational skills and an eye for detail
  • Competence in Microsoft packages
  • Flexibility to work long hours including weekends on a rota basis
  • A full driving licence

Company benefits

  • 30 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Childcare voucher scheme
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Free access to health and wellbeing support services
  • Free refreshments

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

In return we offer the opportunity of a competitive salary + bonus.

If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:

Ref: TAA - W 010318

Working Hours Ave 47.5 hours per week, Mon to Fri 8.00am - 6.00pm, 1 hour lunch, Alt. Saturday 8.00am - 1.00pm
Location Wisbech
Salary Competitive + bonus scheme
Benefits
Closing Date 24/08/2018

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