Service Advisor | Thurlow Nunn

We are currently recruiting a Service Advisor for our Kimpton Road, Luton branch. The Service Advisor will advise customers in relation to their vehicles’ service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner.

The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.

Working with the Service Manager and Workshop Controller, the Service Advisor will provide exceptional customer service at all times to ensure a positive experience whilst maintaining customer retention.

We are looking for the following…

  • Experience of delivering exceptional customer service
  • Knowledge of the motor industry
  • Excellent interpersonal skills with the ability to build relationships
  • Strong organisational skills and an eye for detail
  • Competence in Microsoft packages
  • Flexibility to work long hours including weekends on a rota basis

Company benefits

  • A competitive salary plus bonus
  • 30 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Free access to health and wellbeing support services
  • Free refreshments

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:

Ref: SA - LKR 311018

Working Hours Average 46.67 hours per week, Mon-Fri 8.00am-6.00pm, 1 in 3 Saturdays
Location Kimpton Road, Luton
Salary Competitive + bonus scheme
Closing Date 31/10/2018

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