Parts Telesales Advisor | Thurlow Nunn

We have an exciting opportunity for a Parts Telesales Advisor to join our busy team at Hall Road in Norwich. You will be a confident communicator and have excellent administrative skills.

Reporting to the Parts Manager, you will identify customer parts requirements, answering any questions regarding technical issues with vehicles, warranties, services and repairs whilst improving profitability by presenting offers to customers where appropriate. You will keep customers informed on the progress of their order, ensuring that the order is allocated, invoiced and dispatched in a timely manner.

To succeed in this role you will need a natural flair for sales and the ability to nurture relationships with repeat customers, providing excellent customer service and exceeding customer expectations on every interaction.

We are looking for the following…

  • Experience providing exceptional customer service
  • Excellent communication skills both face to face and over the telephone
  • Passion and drive for exceeding targets
  • Competence in Microsoft packages
  • A full clean driving licence

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

In return we offer a competitive salary + bonus.

If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below.

Ref: PTA - NHR 040618

Working hours Ave 44.17 hours per week, Mon to Fri 8.30am - 5.30pm, 30 min lunch, 1 in 3 Saturdays 8.00am - 1.00pm
Location Hall Road, Norwich
Salary Competitive + bonus scheme
Closing date 04/06/2018

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