Customer Service Apprentice | Thurlow Nunn

Following our successful intake of 13 apprentices in September 2018 we are recruiting our next cohort of apprentices for September 2019.

As a Thurlow Nunn apprentice, you will be employed full-time for the duration of your apprenticeship programme, so whilst you are learning you will also be earning!

What you will do in your working day:

On a day-to-day basis you will work with our experienced team, learning all aspects of the dealership’s various customer service roles. Initially you will be shadowing another team member but as you learn and develop skills you will be able to complete certain tasks yourself. Your core responsibility will be to provide a high-quality level of service to customers; face-to-face, over the phone and digitally.

These may be one-off or routine contacts and include dealing with bookings, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You may be the first point of contact and your actions will influence the customers’ experience and their satisfaction with our company. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You will provide customer service in line with the company’s customer service standards and strategy and within appropriate regulatory requirements.

The training you will be getting:

The Customer Service Practitioner Apprenticeship Programme will take 12-18 months to complete and you will achieve an NVQ level 2 in Customer Service.

The training will take place through a combination of work-based learning, web-based training, virtual classroom training and regular visits at the dealership by a trainer.

What to expect at the end of your apprenticeship:

As well as gaining practical work experience you will be studying for a nationally recognised qualification. We hope that you will stay with us once the apprenticeship is complete to be a part of the forever expanding Thurlow Nunn family and for the chance of career progression across the many roles within the automotive industry.

What are the requirements?

You will be required to have, or predicted to obtain, GCSEs at grades A*-C / 9-4 (or equivalent) in English and Maths.

You must be eager to learn, able to take instruction and use your own initiative.

Who are we? What do we do?

At Thurlow Nunn, we’re proud to be one of the UK’s best-known and longest established Vauxhall vehicle retailers, with modern showrooms and state-of-the-art service centres. Thurlow Nunn has grown from one dealership in 1989, to 12 Vauxhall dealerships; now employing over 450 people. We strive to retain the ‘family feel’ of our organisation in today’s fast-moving world and are proud that the fourth, fifth and sixth generations of the Thurlow family work within the group today.

We get involved in our local communities by a variety of means, for example: by sponsoring local football and cricket clubs, providing support vehicles for charity events and providing local colleges with engines for their students to work on.

Benefits:

  • 30 days annual leave (including bank holidays)
  • Pension scheme (subject to eligibility criteria)
  • Life assurance
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Free access to health and wellbeing support services
  • Free refreshments

Things to consider:

The training will take place through a combination of work-based learning, web-based training, virtual classroom training and regular visits at the dealership by a trainer. You may also be required to attend the Vauxhall Training Centre in Doncaster on block release placements for one week at a time; once or twice during your apprenticeship. All training costs are covered by Thurlow Nunn (including travel, accommodation and food).

To apply:

Please send a covering letter to: careers@thurlownunn.co.uk specifying your preferred location out of: Fakenham, Holt, King’s Lynn and Luton.

Please include your GCSE grades, or what grades you are predicted to obtain, and the school you attend or attended.Let us know your contact details and why you would love to be offered an apprenticeship with us.

Closing date: 11 February 2019

What happens next:

We will be in touch with you to invite you to attend an informal interview, following which we will invite the best candidates to undertake a one week work experience placement within the company. Offers of employment will be made to those candidates we believe will grow within Thurlow Nunn.

Ref: AppCustServ2019

Working Hours 40
Location Fakenham, Holt, King's Lynn and Luton
Salary £8133.84
Benefits Please see full list in main body of advert
Closing Date 11/02/2019

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