Aftersales Administrator | Thurlow Nunn

We are currently recruiting an Aftersales Administrator to join our successful Customer Contact Centre team in Norwich. You will be responsible for the processing of online bookings made via the website and allocating online enquiries to the relevant people/departments.

Reporting to the Customer Contact Centre Team Leader, you will verify and process all RAC promotional offer claims and manage the customer mailbox including responding to customers directly or escalating to management. The Aftersales Administrator will also assist the team in managing the customer database.

We are looking for the following…

  • Excellent administration skills and attention to detail
  • Experience of delivering exceptional customer service
  • Process driven and be able to deliver a consistent service to our customers at all times.
  • A team player with the enthusiasm to succeed
  • A flexible ‘can do’ attitude
  • Competence in Microsoft Packages

In return we offer a competitive salary

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

If you feel you can meet the challenge of this exciting and rewarding role, please apply below

Ref: AA - NHR 240220

Working Hours 40 hours per week, Monday to Friday, 8.00am - 5.00pm
Location Hall Road, Norwich
Salary Competitive
Closing Date 24/02/2020

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